Warranty Guarantee

Warranty Terms and Conditions

The warranties set out in these Warranty Terms and Conditions are given by Action Kustom Accessories Pty Ltd trading as Action Kustom Accessories of 1/11 Gateway Court, Coomera, Queensland 4209 (Action Kustom Accessories).

Action Kustom Accessories guarantees that within the relevant warranty period(s) any part or component that is found to have a defect from manufacture in materials or workmanship will be repaired or replaced without charge to you (excluding cost of freight to and from your location to Action Kustom Accessories).

The benefits offered by this warranty are in addition to your other rights and under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 What this warranty covers

 The warranty commences from the date of delivery of the product to you / date of purchase for the period specified in Appendix A.

 Items not covered under this warranty

This warranty will not apply in the following cases:

Wear and tear All parts that wear out as part of their normal operation
Consumable parts  All parts that are reasonably considered consumable parts including tyres and tubes for wheels, brakes, bearings, cushions, seat slings, head rest, back rest, arm rest, heel pads
Serial Number Tag The original serial number tag has been removed, altered or defaced
Modifications Any defect or damage which is a result of modifications that have been carried out without the prior written permission of Action Kustom Accessories
Adjustments, repairs Any defect or damage which is a result of adjustment, repairs or alterations that have been carried out without the prior written permission of Action Kustom Accessories
Unauthorised parts The use of parts or the addition of attachments or accessories which have not been approved by Action Kustom Accessories
Misuse The item is damaged as a result of (i) driver negligence (ii) not complying with instructions or specifications provided at the time of purchase (the Owner’s Manual) (ii) using the item for a purpose for which it is not designed, including use by any person other than the owner and exceeding the maximum weight limit
Error or accident Where the cause of the defect or damage is due to operator error or accident
Failure to maintain, care and store your item appropriately or any other influence outside the control of Action Kustom Accessories
Reporting Failure to report warranty defects in a timely manner and have them repaired quickly

 Who this warranty covers

This warranty is only valid for the original owner who purchased the item in Australia for use in Australia.

 How to make a claim

 You must complete and return to us the Warranty Claim Form.

You can obtain a copy of the Warranty Claim Form by:

  1. Downloading the form AKA warranty claim form
  2. Telephoning Action Kustom Accessories on (07) 5639 9232 or
  3. Sending an email to orders@actionkustoms.com.au
  4. The completed Warranty Claim Form together with proof of purchase must be sent to us at orders@actionkustoms.com.au

 What happens after you make a claim

Action Kustom Accessories will contact you within 5 working days of receipt of your correctly completed Warranty Claim Form to advise whether it accepts that there is a defect covered by this warranty.

If there is a defect covered by this warranty and you return your wheelchair and/or defective part or component to Action Kustom Accessories within the warranty period, Action Kustom Accessories will repair or replace the defective part or component at no charge to you. In some instances, we may direct you to return your wheelchair and/or defective part or component directly to the manufacturer for repair or replacement.

Should we elect to replace a part or component the original part or component becomes the property of Action Kustom Accessories.

In the event that the same part or component is no longer available we will determine, in our sole discretion, the closest part or component within the then current range of products with which to replace the defected or damaged part or component.

Replacement of any part of component under these Warranty Terms and Conditions does not extend or restart the warranty period.

 Payment for transport costs if a claim is accepted

 The costs of transporting the wheelchair to Action Kustom Accessories (or the manufacturer at the direction of Action Kustom Accessories) is the responsibility of the consumer.

Action Kustom Accessories will not be responsible for any damage which occurs during transportation / delivery and the wheelchair will be at the consumers risk while in transit.

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